Cancellation & Refund Policy | PrivateTransfers.com

IMPORTANT: Please read this Cancellation & Refund Policy carefully before making a booking with PrivateTransfers.com.

1. Introduction

When you place a booking on PrivateTransfers.com, you will receive a confirmation email containing your Transfer Voucher. This email confirms that your booking has been accepted. The booking date is the date shown on the confirmation email.

All bookings are subject to the terms and conditions outlined on this page. It is the customer’s responsibility to review all details on the Transfer Voucher and notify us immediately of any inaccuracies.

2. Service Responsibility

Once your booking is confirmed, the selected local transfer provider becomes responsible for delivering the requested transfer service.

PrivateTransfers.com operates solely as a booking platform and intermediary between customers and licensed local transfer providers.

1. General Information

This Cancellation & Refund Policy explains the conditions under which bookings made through PrivateTransfers.com may be cancelled or amended.

By confirming a booking, you agree to the terms outlined below.

2. Cancellation Requests

You may request to cancel your booking at any time by contacting us via email:

** info@privatetransfers.com

Cancellation requests must be sent by the lead passenger or the person who made the booking.

3. Refund Policy

PrivateTransfers.com operates as a booking platform and intermediary between customers and local transfer providers.

Refund eligibility and conditions may vary depending on:

• The transfer provider
• The time remaining before the scheduled transfer
• The type of service booked (private or shuttle)

Where applicable, refund decisions are made in accordance with the local transfer provider’s cancellation terms.

4. Pay on Arrival Bookings

For bookings with Pay on Arrival payment option:

• No advance payment is collected by PrivateTransfers.com
• Failure to show up without prior cancellation may result in the booking being marked as a no-show

To avoid inconvenience, we strongly recommend notifying us as early as possible if you need to cancel or amend your booking.

5. Amendments

Amendments to bookings, such as changes to pickup time, flight number, passenger count, or destination, should be communicated as soon as possible.

While we will make every effort to accommodate amendments, availability cannot be guaranteed, especially during peak travel periods.

6. No-Show Policy

If a passenger fails to arrive at the designated pickup point without prior notice, the booking may be classified as a no-show.

In such cases, the transfer provider reserves the right to cancel the service.

7. Travel Insurance

We strongly recommend that all passengers purchase comprehensive travel insurance.

Your insurance policy should cover cancellations, delays, medical emergencies, and other unforeseen circumstances.

8. Liability Disclaimer

PrivateTransfers.com is not responsible for costs, losses or expenses arising from flight delays, cancellations, missed connections, or changes made by airlines or third parties.

Any claims related to refunds or compensation must be addressed in accordance with the applicable transfer provider’s terms and local regulations.

9. Contact Information

If you have any questions regarding cancellations, amendments or refunds, please contact us:

** info@privatetransfers.com
** www.privatetransfers.com

Thank you for choosing PrivateTransfers.com. We appreciate your understanding and cooperation.